Healthcare

Your vet clinic covered 24/7: appointments, vaccines up to date and emergencies routed instantly

Pet owners message at all hours, sometimes scared. Our AI assistants reply on WhatsApp, social media, web chat, phone and email, book exams, grooming and boarding, send vaccine and deworming reminders for each pet and, in an emergency, immediately share the emergency phone number and address. The AI never diagnoses or prescribes: your veterinarian does that.

I want my vet clinic covered 24/7 See plans

Veterinary clinics and animal hospitals● Online

Simulated sample conversation. Not a real customer.

What eats your time today

Emergency messages at midnight that nobody sees until the next morning.
Overdue vaccines and deworming because the owner forgot the date and nobody reminded them.
The front desk can't keep up with the phone, WhatsApp and the walk-in counter at the same time.
Grooming and bath appointments that no-show and leave the groomer with nothing to do.
Holiday season with boarding full of repeat questions about requirements and prices.

Your AI agents

Veterinary Receptionist

Answers 24/7 about hours, services, the prices you authorize and requirements, and books exams, vaccinations, grooming or boarding for each pet.

Emergency Assistant

Detects emergency keywords (hit by a car, poisoning, seizures, not breathing), immediately shares the emergency phone number and address, and alerts the on-call veterinarian.

Voice Receptionist

Answers calls when the counter is busy, books and reschedules appointments, and transfers emergencies to the on-call veterinarian.

Vaccine Record and Prevention Agent

Sends reminders for vaccines, boosters and deworming on the date the clinic recorded for each pet.

Grooming and Boarding Agent

Books baths and haircuts, confirms drop-off and pick-up, explains boarding requirements and lets owners know when their pet is ready.

Your customer journey, automated

Pick a stage to see what the AI does.

Lead capture

The owner finds you on Google Maps, social media or through a recommendation at the dog park. The assistant replies instantly and registers the owner and pet.

Qualification

Identifies whether it's an emergency, exam, vaccine, grooming or boarding, and records the pet's species, name and approximate age.

Booking

Books with an available veterinarian or groomer, reserves boarding by date and uses a waitlist in high season. Emergencies are routed immediately.

Confirmation and reminders

Confirmation 24 hours ahead, general instructions approved by the clinic (for example, fasting before surgery) and a same-day reminder.

After the visit

The veterinarian's instructions via a secure link, a recheck reminder and a "your pet is ready" notice for grooming or boarding.

Prevention and repeat visits

Vaccine and deworming reminders, regular grooming, a survey, reviews and re-engagement of pets with no recent visit.

Included automations

Emergency detection with the emergency phone number and address, and an alert to the on-call veterinarian.
Appointment booked per pet, with owner, species and vaccine record on file.
Confirmation 24 hours ahead and pre-visit instructions approved by the clinic.
Vaccine, booster and deworming reminders on the recorded date.
Grooming: confirmation, "ready for pick-up" notice and suggested next bath.
Boarding: requirements, booking by date, deposit and drop-off reminder.
Post-visit: instructions via secure link and recheck reminder.
Survey, reviews and re-engagement of pets with no recent visit.

Data saved in your CRM

Name, species, breed and approximate age of each pet.
Responsible owner or owners and contact details.
Next vaccine and deworming dates recorded by the clinic.
Service from the last visit and assigned veterinarian.
Grooming frequency and boarding reservations.
Confirmation, deposit and messaging consent status.

Compliance and AI limits

The assistant identifies itself as automated and never diagnoses, prescribes or gives medication doses for pets.
At any sign of an emergency, it immediately shares the clinic's emergency phone number and address and alerts the on-call veterinarian.
Medical history, test results and prescriptions stay in the clinic's patient records, not in the CRM.
Owners' personal data is handled with a privacy notice in line with Mexican law.
Advertising for services and products makes no promises of cures or results.

Integrations

Scheduling by veterinarian, groomer and boarding space.
WhatsApp Business, Instagram, Facebook and Google Business Profile.
Phone line with transfer to the on-call veterinarian.
Online payments for boarding and surgery deposits.
Veterinary practice software or the Kold Gold ERP for patient records and inventory.

What we measure

Response time, with a focus on emergency messages.
Appointments booked by service: exams, vaccines, grooming and boarding.
Vaccines and deworming given on time after a reminder.
No-shows for grooming and exams.
Active and re-engaged pets over the year.

Frequently asked questions

What does the assistant do with an emergency at night?

It doesn't give medical instructions. It immediately shares the emergency phone number and address the clinic has set and alerts the on-call veterinarian.

Can it handle several pets per owner?

Yes. Each pet has its own details, vaccine dates and services, all linked to the same owner.

How does it know when the next vaccine is due?

It uses the date the veterinarian records at each visit. The assistant doesn't decide the vaccination schedule: it only sends reminders.

Does it work for grooming and boarding?

Yes. It books baths and haircuts, reserves boarding by date, explains requirements and lets owners know when their pet is ready for pick-up.

Can it recommend food or medication?

No. It can share which products the clinic sells, but any recommendation for the pet comes from the veterinarian.

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