This is a courtesy translation provided for convenience only. The Spanish version of these terms is the official version and prevails in case of any discrepancy.

Terms of service · Kold Gold Agentes

Last updated: October 6, 2026. These terms apply between KOLD GOLD, S.A.P.I. de C.V. (“Kold Gold”) and the business that contracts the service (“the customer”), together with the service agreement and the personal data processing agreement.

1. Purpose

Kold Gold sets up and runs artificial intelligence agents, landing pages, and automations on the technology platform chosen by Kold Gold, according to the plan purchased.

2. Plans, pricing, and usage

• Each plan has a setup fee (one-time) and a subscription, monthly or annual, at the prices published at agentes.kold.gold/planes. Prices are in US dollars (USD) and do not include VAT. The setup fee, the trial, charges, and cancellation are governed by clause 3.
• Usage (WhatsApp messages, calls, voice minutes, and AI usage beyond what's included) is paid from a prepaid balance. The customer keeps a sufficient balance; without a balance, channels may stop working.
• Third-party rates (for example, Meta's) may change; Kold Gold will give notice of changes as soon as it learns of them and, where the third party allows, at least 30 days in advance.

3. Setup, trial, subscription, and cancellation

3.1 Setup fee. The setup fee is a one-time payment for the design and initial configuration of the customer's agency. Kold Gold issues the setup invoice before creating the customer's account and creates the account once that invoice is paid. Configuration is deemed to have started when Kold Gold creates the account. From that moment the setup fee is non-refundable, including if the customer cancels during the trial.

3.2 15-day trial. Once the setup fee is paid, the customer registers a payment method for the subscription to its plan. Registration starts a trial of 15 calendar days, with basic implementation included, during which the subscription is not charged. The trial is granted only once per company, including its affiliates and brands.

3.3 Authorization of automatic charges. By registering a payment method, the customer authorizes Kold Gold to charge it automatically and on a recurring basis, through its payment processor, for the subscription to the plan and billing period the customer chose (monthly or annual), under the terms of this clause and until the customer cancels.

3.4 First charge and renewal. When the trial ends (day 15), the subscription is charged automatically: one month on the monthly plan, or a full year in advance on the annual plan. The date of the first charge is shown when the payment method is registered. Between day 12 and day 14 of the trial, Kold Gold notifies the customer, at the email address the customer registered, that the charge is about to be made; Kold Gold or its payment processor may also send other reminders. After that, the subscription renews and is charged automatically every month or every year, depending on the plan, until the customer cancels. If a charge cannot be made, Kold Gold may retry it and suspend the service under clause 9.

3.5 How to cancel. The customer cancels in writing, by email to agentes@kold.gold or through the official WhatsApp published at agentes.kold.gold, stating the company's name. Cancellation takes effect when Kold Gold acknowledges receipt, which it does no later than the next business day. If the customer sent notice before a charge and that charge is made before the acknowledgment, Kold Gold refunds it in full.

3.6 Cancellation during the trial. If the customer cancels before the trial ends, the subscription is not charged. The setup fee is governed by section 3.1.

3.7 Cancellation after the trial. The customer may cancel at any time without penalty. If the customer cancels before the renewal date, the subscription no longer renews and the service continues until the end of the paid period. There is no refund, whether full or prorated, of the current month or year.

3.8 Annual plan and discount. The annual plan is charged in advance, once a year. The 18% discount compared with twelve monthly payments is limited in time: Kold Gold may withdraw or change it for new sign-ups and for renewals.

3.9 Prices. The contracted price is honored for the entire contracted period, that is, the month or year already paid. Each renewal is charged at the price in effect on the renewal date. Kold Gold gives notice by email of any price change at least 30 calendar days before the renewal to which it applies; without that notice, the renewal is charged at the same price. On the annual plan, Kold Gold gives notice, with the same lead time, of the renewal date and the price that will be charged, whether or not it changes.

3.10 Plan changes. The customer may upgrade at any time; before applying the upgrade, Kold Gold confirms the setup-fee adjustment and the new price. A downgrade applies from the next renewal and does not generate a refund for the current period.

3.11 Usage. Channel usage (messages, SMS, calls, AI voice minutes, and AI usage beyond what the plan includes) is not part of the subscription: it is paid separately, from the prepaid balance, under clause 2.

3.12 Currency and taxes. Prices and charges are in US dollars (USD) and do not include VAT. Where the law requires VAT or another tax to be passed on, it is added to the price and itemized on the invoice.

3.13 When the service ends. Kold Gold delivers to the customer, as an export, its contacts and conversations within 30 calendar days after termination.

4. Customer obligations

• Provide accurate information and keep it up to date.
• Hold its accounts in its own name (WhatsApp Business Platform, social media, domain, payment processor).
• Comply with Meta's policies and those of its regulator.
• Obtain its contacts' consent and have its own privacy notice (including the one for its landing page).

5. Limits of AI

AI can make mistakes. The customer reviews and approves replies and content. Kold Gold does not guarantee business results.

6. Messages to contacts

Messages the assistant sends on its own are switched on with the customer's sign-off. Using the service for spam or for excluded industries (products with THC or psychoactive cannabis, gambling, weapons, adult content, and unregulated lending) is prohibited.

7. Personal data processing

Governed by a separate agreement covering instructions, confidentiality, sub-processors, security measures, and data deletion.

8. Intellectual property

The customer owns its content and its data. Kold Gold retains ownership of its templates, base configurations, and methods.

9. Suspension

Kold Gold may suspend the service for non-payment or when there is a risk to the channels (for example, blocks by Meta or carriers), with notice to the customer.

10. Liability, governing law, and jurisdiction

Kold Gold's liability to the customer is limited to the amount the customer paid Kold Gold in the 3 months preceding the event giving rise to the claim. These terms are governed by the federal laws of Mexico. For any dispute, the parties submit to the competent courts of the State of Mexico (Estado de México) and waive any other jurisdiction that may correspond to them by reason of their domicile.

Contact: agentes@kold.gold · +1 628-888-6489