Wellness

An organized integrative medicine center, with patients who complete their treatment plan

Acupuncture, homeopathy, neural therapy, therapeutic massage, physician-ordered IV therapy: your center offers multi-session programs. Our AI assistants respond on WhatsApp, social media, web chat, phone and email, explain how you work, book assessments, reserve session series and follow up. The AI does not diagnose or prescribe, and it always makes clear that these therapies complement, not replace, medical care.

Get my center organized See plans

Integrative medicine and complementary therapies● Online

Simulated sample conversation. Not a real customer.

What eats your time today

Many people ask "Will this help with what I have?" and the answer requires care nobody has time to give over chat.
Multi-session programs that patients drop halfway through because no one reminds them.
Several practitioners and treatment rooms with schedules that are hard to coordinate by hand.
The risk that someone on the team overpromises in a message or a post.
Patients who never come back for maintenance sessions, and no one reaches out.

Your AI agents

First-contact assistant

Clearly explains which therapies the center offers, who provides them, session length and the prices you approve, and books an assessment without promising results.

Voice receptionist

Answers calls while the team is in session, books, reschedules and takes messages.

Session series agent

Reserves the full program at the same time slot, confirms each session and keeps track of packages.

Care and safety agent

Reminds patients that these therapies do not replace medical care, spots urgent warning signs and gives the emergency number (911 in Mexico), and alerts the practitioner when something needs their attention.

Maintenance and reviews agent

Asks how the patient is doing, invites satisfied patients to leave a review and offers maintenance sessions when the practitioner recommends them.

Your customer journey, automated

Pick a stage to see what the AI does.

Lead capture

The person arrives through a referral, social media or Google. The assistant replies in seconds with a warm, professional tone.

Qualification

Asks which therapy they are interested in, whether they are under medical treatment (without asking for details) and their availability.

Booking

Books the assessment with the right practitioner, then reserves the session series or package, using a waitlist if nothing is open.

Confirmation and reminders

Confirmation 48 and 24 hours ahead, general instructions approved by the center and a same-day reminder.

Treatment

Updates on remaining sessions, a short check-in form and an alert to the practitioner if the patient reports something concerning.

Maintenance and return visits

A survey at the end, a review invitation, recommended maintenance sessions and reactivation of inactive patients.

Included automations

Assessment booked with pre-registration and consent for health data.
Recurring session series and package tracking.
Confirmation 48 and 24 hours ahead, plus general instructions approved by the center.
No-show: friendly rescheduling and a deposit for repeat no-shows.
Urgent warning signs: 911, immediate team alert and removal from promotional messages.
Check-in form with an alert to the practitioner.
Waitlist for high-demand time slots.
Survey, review request, recommended maintenance sessions and reactivation.

Data saved in your CRM

Therapy of interest and assigned practitioner.
Whether they are under medical treatment (yes or no, no details).
Package, total sessions and sessions remaining.
Date of last session and next recommended session.
Confirmation and deposit status.
Consent for health data and messaging.

Compliance and AI limits

The assistant identifies itself as automated and makes clear that complementary therapies do not replace medical care or treatment.
It does not diagnose, prescribe, recommend stopping medication or promise cures or results.
When it detects urgent warning signs, it tells the person to call 911 or go to the ER and alerts the team immediately.
Procedures that require a health professional (such as IV therapy or injections) are only ordered and administered by licensed staff.
Advertising follows COFEPRIS (Mexico's health regulator) and the rules for each practice, with no cure testimonials and no words like "cure" or "miracle".

Integrations

Scheduling by practitioner and treatment room.
WhatsApp Business, Instagram and Facebook.
Phone line with a voice assistant.
Online payments per session or package.
The center's records system or the Kold Gold ERP.

What we measure

Response time to new inquiries.
Assessments booked and attended.
Session programs completed.
Sessions confirmed, rescheduled and no-shows.
Patients on maintenance and reactivated.

Frequently asked questions

Can the assistant say whether a therapy works for a condition?

No. It explains which therapies the center offers and books the assessment. It always makes clear that these therapies complement, not replace, medical care.

What if someone asks whether they can stop taking their medication?

The assistant replies that it cannot give an opinion on medications and that the decision belongs to their treating physician, and it alerts the practitioner.

Can it organize multi-session programs?

Yes. After the assessment it reserves the series, confirms each session and lets the patient know how many remain in the package.

Does it work for a center with several practitioners?

Yes. Each practitioner and treatment room has its own calendar, and the assistant only offers available times.

How does it keep published content in check?

Messages and templates are reviewed before going live, with a list of banned words such as "cure", "miracle" or "risk-free".

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