Wellness

Every Instagram message answered and every treatment room put to use

In aesthetics, almost everything starts with a DM that says "price?". Our AI assistants reply on Instagram, WhatsApp, Facebook, web chat, phone and email, explain how the consultation works, book by treatment room and specialist, confirm sessions, track packages and re-engage clients. The AI never promises results or recommends treatments: that's decided during a consultation with a professional.

I want every message turned into an appointment See plans

Aesthetic clinics and med spas● Online

Simulated sample conversation. Not a real customer.

What eats your time today

Dozens of "price?" messages on Instagram that nobody answers in time, and they go to the competition.
Promotions that attract the curious but don't turn into appointments because nobody follows up.
Treatment rooms and laser or device equipment sitting empty due to last-minute cancellations.
Session packages clients never finish because they forget to book.
The risk of posting or promising too much about regulated treatments without realizing it.

Your AI agents

Instagram and WhatsApp Assistant

Replies to DMs and comments with information on services, duration, general pre-care approved by the clinic and the prices you authorize, and books the consultation.

Voice Receptionist

Answers calls after hours or when the front desk is busy, and books and reschedules appointments.

Treatment Room Scheduler

Books by specialist, treatment room and equipment, confirms every session and offers freed-up slots to the waitlist.

Packages and Maintenance Agent

Lets clients know how many sessions remain, reminds them of the interval between sessions set by the specialist and offers maintenance when the package ends.

Reviews and Re-engagement Agent

Asks for feedback after the service, invites happy clients to leave a review and re-engages clients who haven't come back.

Your customer journey, automated

Pick a stage to see what the AI does.

Lead capture

The client arrives from Instagram, TikTok, ads or a referral. The assistant replies within seconds, even at night and on weekends.

Qualification

Asks which service they're interested in, whether they've had treatments before and their availability, without promising results.

Booking

Books the consultation or service in the right room and with the right specialist, collects a deposit if the clinic requires it and uses the waitlist.

Confirmation and reminders

Confirmation 48 and 24 hours ahead, pre-care instructions approved by the clinic and a same-day reminder with the address.

Package and follow-up

Aftercare instructions via a secure link, notices of remaining sessions and a reminder for the next recommended interval.

Reviews and repeat visits

Satisfaction survey, review invitation, maintenance offer and re-engagement of inactive clients.

Included automations

Instant reply to Instagram and Facebook DMs and comments with an invitation to book a consultation.
Consultation booked by specialist and treatment room, with pre-registration and data consent.
Confirmation 48 and 24 hours ahead with pre-care instructions approved by the clinic.
Deposit for long services or for clients with repeat no-shows.
Freed-up slot offered to the waitlist.
Aftercare instructions via secure link and a notice of the next session interval.
Remaining package sessions, renewal and maintenance.
Survey, review invitation and re-engagement of inactive clients.

Data saved in your CRM

Service or treatment of interest.
Assigned specialist, treatment room and equipment.
Package, total sessions and remaining sessions.
Date of last session and the next interval.
Confirmation, deposit and estimate status.
Consent for data and promotional messages.

Compliance and AI limits

The assistant identifies itself as automated and never promises results or a number of sessions, nor recommends treatments: that's decided during the consultation.
No before-and-after photos or result testimonials in advertising; words like "permanent," "miracle" or "risk-free" are avoided.
Procedures involving medication or medical devices are prescribed and performed by a licensed health professional, and their advertising may require a COFEPRIS (Mexico's health regulator) permit.
Informed consent for each procedure is signed with the clinic; clinical photos stay in the client record, never on social media without authorization.
If a client reports a reaction after a service, the assistant tells them to go to the ER or call 911 if there are warning signs and alerts the clinic.

Integrations

Instagram, Facebook and WhatsApp Business.
TikTok and ad lead forms.
Scheduling by specialist, treatment room and equipment.
Online payments for deposits and packages.
Kold Gold ERP for client records, inventory and consent forms.

What we measure

Response time on Instagram and WhatsApp.
"Price?" messages that end in a booked consultation.
Consultations that convert into a package.
Treatment room occupancy and recovered slots.
Packages completed, renewals and re-engaged clients.

Frequently asked questions

Can the assistant tell a client how many sessions she needs?

No. It explains how the service works and books the consultation. The number of sessions and the plan are determined by the specialist.

Does it reply to comments on Instagram posts?

Yes. It can reply to comments with a short message and invite the person to continue by DM, where it shares information and books.

Can it post before-and-after photos?

We don't recommend it, and the assistant doesn't do it. In Mexico, advertising for aesthetic treatments is regulated and this type of image is usually restricted.

How does it keep treatment rooms from sitting empty?

It confirms every appointment in advance, reschedules in the same chat and offers freed-up slots to the waitlist.

Does it work for seasonal promotions?

Yes. The assistant handles everyone who responds to your promotion and books them, but promotional messages are only sent to people who opted in.

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