Retail & commerce

Your online store answers, sells and follows up around the clock

Your customers shop at any hour and expect an instant answer. Your AI agency answers questions about sizes, stock and payment options, confirms every order, tells customers where their package is, recovers abandoned carts, handles exchanges and returns according to your policy and invites customers to buy again.

I want my AI agency for my online store See plans

Online stores● Online

Simulated sample conversation. Not a real customer.

What eats your time today

Customers ask about size, color or stock on Instagram and WhatsApp, and if nobody replies, they abandon the purchase.
Lots of carts are left half-finished and nobody follows up.
Your team spends hours answering "Where's my order?" with the tracking number in hand.
Exchanges and returns are handled in scattered chats, with no control or clear timelines.
Customers buy once and never hear from you again with anything relevant.

Your AI agents

Shopping assistant

Answers questions about products, sizes, materials, stock, payment options and delivery times using your catalog, and sends a direct link to the product.

Order confirmation

Confirms every order, verifies the shipping address and billing details, and flags any pending payment.

Shipment tracking

Shares package status using the carrier's tracking number, sends shipped, out for delivery and delivered notices, and logs delivery issues.

Cart recovery

Reaches out to customers who left items in their cart, resolves the question that held them back and reminds them of what they picked, respecting their consent.

Exchanges and returns

Explains your policy, collects the order number, reason and photos, creates the request and passes cases that need approval to your team.

Your customer journey, automated

Pick a stage to see what the AI does.

Support and sales

The customer asks a question on social media, WhatsApp or the store chat, and the agent answers and guides them to the right product.

Abandoned cart

If they leave the purchase unfinished, the agent follows up with the items they chose and helps with whatever held them back.

Order

The order, shipping address, payment method and billing details are confirmed.

Shipping

The customer receives the tracking number and shipped, out for delivery and delivered notices; if there's an issue, it's logged and your team is alerted.

Exchanges and returns

The agent handles the request according to your policy, asks for evidence and coordinates the return label or approved refund.

Repeat purchase

After delivery a review is requested and, based on what they bought, recommendations, restock reminders or promotions are sent with their consent.

Included automations

Instant answers to product questions on WhatsApp, Instagram, Facebook, the store chat and email.
Order confirmation with address and billing details verification.
Pending payment reminder for bank transfers or cash payments at convenience stores.
Abandoned cart recovery with one or two messages, respecting customer consent.
Shipping notices: label created, out for delivery, delivered and delivery issue.
Exchange or return request with reason, photos and a return label according to your policy.
Review request after delivery.
Repeat purchase and restock campaigns based on each customer's history.

Data saved in your CRM

Products viewed, in cart and purchased
Order number and payment status
Shipping address and carrier
Tracking number and shipping status
Exchanges, returns and issues
Consent for promotions by channel

Compliance and AI limits

Shipping, exchange, return and warranty policies are published and clearly communicated, in line with Mexico's Federal Consumer Protection Law and PROFECO (Mexico's consumer protection agency) requirements.
Total price including taxes and shipping is shown before payment, with no hidden fees.
Privacy notice in line with the LFPDPPP (Mexico's federal data privacy law); promotions are sent only with consent and an option to unsubscribe.
The agent never asks for full card details in chat: payments are made through the store's secure gateway.
Abandoned cart and promotional WhatsApp messages follow Meta's policies, with approved templates.

Integrations

Your online store platform, if it allows integration
WhatsApp Business, Instagram and Facebook Messenger
Shipping carriers and tracking
Payment gateway
Email, SMS and web chat

What we measure

Response time to product questions
Abandoned carts recovered
Shipping inquiries resolved without involving the team
Exchanges and returns handled on time
Repeat customers

Frequently asked questions

Does it connect to my online store?

It works with the major e-commerce platforms that allow integration, so the agent can look up products, orders and tracking numbers. We review this during setup.

Can it sell directly on WhatsApp?

Yes. It answers questions, recommends products and sends the purchase or payment link. Payment always happens through a secure gateway.

How does it handle returns?

It applies the policy you define: it asks for the order number, reason and photos, and creates the request. Cases outside the policy go to your team.

Isn't it intrusive to message people about abandoned carts?

It only reaches out to customers who gave consent, with one or two helpful messages and the option to opt out.

Does it work if I sell on marketplaces?

Yes, for your own store and social channels. Inside marketplaces, customer service follows each platform's rules; the agent can help with customers who contact you directly.

Recommended plan for your business

For businesses that already have demand and want to convert more, answer the phone, and take care of their customers.

Every plan includes setup, CRM and support. Prices in US dollars (USD), excluding VAT. Channel usage is billed separately from a prepaid balance.

See plans and add-ons →

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AI Sales

Everything in Reception, plus phone, follow-up, and reputation.

US$899 /moUS$8,846 /year

Pay annually: US$8,846/year · you save US$1,942 (18% off for a limited time)

18% off for a limited time · equals US$737.17 per month · you save US$1,942

+ US$1,329 setup (one-time fee)

The setup fee is invoiced before your account is activated.

First year: US$12,117First year: US$10,175

Everything in AI Reception
24/7 AI voice receptionist that answers your phone
Follow-up after appointments and proposals
Customer win-back, birthday greetings, and referrals
Review requests and draft replies for your approval
Internal agents: daily summary, CRM audit, and opportunity follow-up
Lead scoring
Monthly report with the agreed metrics

For businesses that already have demand and want to convert more, answer the phone, and take care of their customers.

15-day trial with basic implementation included. When it ends, your subscription is charged automatically; you can cancel before then.

Choose this plan