Product advisor
Explains each format, ingredients, content per container and the directions for use printed on your label, without diagnosing, giving dosages or promising effects.
Retail & commerce
Your hemp and botanical brand serves customers with care, sells and follows up
People who buy hemp or CBD products have plenty of questions and expect a responsible answer. Your AI agency answers on WhatsApp, social media, web chat and email in 6 languages: it explains your product formats and their published information, confirms legal age, takes orders, tracks shipments, makes reordering easy, captures and qualifies distributors and shares the certificate of analysis for each batch. It does not diagnose, give dosages or promise effects, and it refers people to a health professional when appropriate.
Hemp, CBD and botanical products● Online
Simulated sample conversation. Not a real customer.Simulated sample conversation. Not a real customer.
What eats your time today
- People ask about products and uses at any hour, and an improvised answer can turn into a health claim your brand must not make.
- Your team repeats the same answers all day: formats, shipping options, where an order is and where to find the certificate of analysis.
- One-time buyers get no reminder to reorder and no clear subscription option.
- Distributors and wholesale buyers write through scattered channels and nobody qualifies or follows up with them in time.
- Platform policies for this type of product are strict, and it is easy to publish or send messages that were never reviewed.
Your AI agents
Orders and shipping
Confirms legal age, delivery address and payment method, sends the purchase link and reports shipped, in transit and delivered using the carrier's tracking number.
Reorders and subscriptions
Reminds customers when it may be time to restock based on what they bought, offers your subscription if you have one and respects each customer's consent.
Distributors and wholesale
Welcomes people who want to distribute, asks about business type, city and estimated volume, explains your program's requirements and passes ready leads to your team.
Certificates, reviews and aftercare
Shares the batch certificate of analysis from the code on the container, asks for a review after delivery and routes complaints or health questions to your team or to a health professional.
Your customer journey, automated
Pick a stage to see what the AI does.
Included automations
- Legal-age confirmation before discussing products or sharing purchase links.
- Answers to product questions using the information published on your label and product sheet, with no dosages or health claims.
- Referral to a health professional when someone asks about a condition, a medication or a dosage.
- Order confirmation with delivery address verification.
- Shipping updates: label created, in transit, delivered and delivery issue.
- Delivery of the batch certificate of analysis from the container's code.
- Reorder and subscription reminders, only with consent and with an option to opt out.
- Capture and qualification of distributors and wholesale buyers, with an alert to your sales team.
Data saved in your CRM
- Legal-age confirmation
- Products of interest and purchased
- Order number, payment status and tracking number
- Batch code and certificate of analysis sent
- Contact type: end customer or distributor, city and estimated volume
- Consent for messages by channel
Compliance and AI limits
- Regulated line of business: this business type goes through a compliance review at onboarding, before any channel or campaign is activated.
- The assistant identifies itself as automated, does not diagnose, does not give dosages and does not promise effects; for health questions it refers people to a health professional.
- Texts and campaigns are checked against local health regulations (in Mexico, COFEPRIS) before publication, with no words like "cure" and no testimonials about effects.
- Channels with restrictive policies for this type of product (social media ads, WhatsApp templates, SMS) are activated only after reviewing each platform's policies.
- Sales only to adults and only where the brand is permitted to sell; privacy notice in line with Mexico's LFPDPPP.
Integrations
- Your online store, if it allows integration
- WhatsApp Business, Instagram and Facebook Messenger, subject to the policy review
- Carriers and shipment tracking
- Your store's payment gateway
- Email, web chat and the Kold Gold CRM
What we measure
- Response time to product questions
- Shipping inquiries resolved without team involvement
- Customers who buy again
- Qualified distributor leads
- Certificates of analysis delivered
Frequently asked questions
Can the assistant say whether a product helps with a health condition?
No. It explains the published information about your products, makes clear that it does not diagnose or give dosages, and refers people to a health professional.
How does it make sure the customer is of legal age?
It asks before sharing purchase information and records the confirmation. Final verification and the sales rules are defined by your brand.
Can it use WhatsApp, SMS and ads for this type of business?
Only after reviewing each platform's policies for this type of product. Until then, customers are served through channels that allow it, such as web chat and email.
Can it handle distributors and wholesale buyers?
Yes. It asks about business type, city and estimated volume, explains your program's requirements and passes qualified leads to your team.
Can it share the certificate of analysis for each batch?
Yes, if your brand has them available. The customer types the batch code on the container and the assistant sends the matching certificate.
Recommended plan for your business
For businesses that already have demand and want to convert more, answer the phone, and take care of their customers.
Every plan includes setup, CRM and support. Prices in US dollars (USD), excluding VAT. Channel usage is billed separately from a prepaid balance.
AI Sales
Everything in Reception, plus phone, follow-up, and reputation.
US$899 /moUS$8,846 /year
Pay annually: US$8,846/year · you save US$1,942 (18% off for a limited time)
18% off for a limited time · equals US$737.17 per month · you save US$1,942
+ US$1,329 setup (one-time fee)
The setup fee is invoiced before your account is activated.
First year: US$12,117First year: US$10,175
- Everything in AI Reception
- 24/7 AI voice receptionist that answers your phone
- Follow-up after appointments and proposals
- Customer win-back, birthday greetings, and referrals
- Review requests and draft replies for your approval
- Internal agents: daily summary, CRM audit, and opportunity follow-up
- Lead scoring
- Monthly report with the agreed metrics
For businesses that already have demand and want to convert more, answer the phone, and take care of their customers.
15-day trial with basic implementation included. When it ends, your subscription is charged automatically; you can cancel before then.
Choose this planYour hemp and botanical brand serves customers with care, sells and follows up
AI agents for hemp and CBD brands and stores: they guide customers by product type with no health claims, take orders, track shipments and qualify distributors.
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